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GUEST TERMS& CONDITIONS

RESERVATIONS

  • Reservations at Petit Hostel can be made through this website and through the online platforms Booking.com, HostelWorld, HostelClub, Expedia, Dorms, Agoda, Trip (+ other channels). Petit Hostel is not responsible for reservations made through any other way.
  • Reservations must be made by credit card. We accept American Express, Visa, Euro / Mastercard, Diners Club, Maestro and Red 6000 cards.
  • If the reservation has been made with our standard or free cancellation rate, the amount will be charged after the end of the free cancellation period you have chosen (30, 7, 3 or 1 day prior to check-in date). If the reservation has a non-refundable rate, the amount will be charged at the time of booking.
  • For security reasons, Petit Hostel reserves the right, at any time, to ask guests to show the details of credit card by which the stay was paid.
  • In the event that you want to be in the same room as your friends, but you have made separate reservations, please contact our team by phone or email and we will do our best to have you all stay in the same room.
  • Petit Hostel is an accommodation designed for short term trips. Therefore, the maximum stay of a guest is limited to 15 days.

MODIFYINGYOUR RESERVATION

  • In the event that you have made your reservation through our website, you can modify it only if you have previously chosen the free cancellation / standard rate and by contacting the hostel directly. On the other hand, if you have chosen the non-refundable rate and paid for your reservation in advance, it will no longer be possible to modify it.
  • In the event that you have made your reservation through Booking.com, Hostelworld, Expedia or any other online platform, you can modify it if you have chosen the Free Cancellation / Standard rate by contacting their customer service directly. On the other hand, if you have chosen the Non-refundable rate and paid for your reservation in advance, it will no longer be possible to modify it.
  • All modifications made with the Free Cancellation / Standard Rates are subject to the availability of the accommodation.

CANCELLATIONPOLICY

  • If you have selected the standard rate, it is possible to cancel free of charge during the period stipulated in the previously contracted plan (30, 7, 3, or 1 day before the check-in date).
  • If you do not cancel within this deadline and do not show up at the hostel on the arrival date, you will be charged the full amount of the reservation on the card provided upon reservation.
  • Cancellations for reservations with a non-refundable rate will not be entitled to a refund of the amount previously paid.

AGELIMIT

  • Our establishment has bunk beds in all rooms, so we recommend the stay for people between 18 and 50 years old. This circumstance must be taken into consideration at the time of booking, as well as the danger that this may pose during the stay, so the customer accepts this situation, thus refusing to take any action against Petit Hostel in case of an accident.
  • Petit Hostel reserves the right to cancel without refund all reservations that do not meet these requirements.

CHECK-INCHECK-OUT

  • Check-in is available for all reservations from 3:00 p.m. onwards
  • By law, we are required to request a passport or identity document issued by the government. Be sure to bring a photo ID to register your stay via the self-check-in machine.
  • Check-out can be done at any time before 12:00 p.m. on the day of departure. Failure to comply with this rule will result in the charge of a new night on the card provided upon reservation.
  • In our accommodation there is no possibility of requesting a late check-out. Please respect the hostel's schedule to not affect other guests.
  • We have lockers in the common areas for all those guests who arrive at the accommodation before the check-in time or leave it a few hours after check-out. The lockers are perfect to store their luggage! This service is subject to availability and it has an extra fee.

HOSTELACCESS CARD

  • At check-in, a personal and non-transferable card will be given to each guest. This card opens the door of the hostel, the room, and the locker and operates all the services included in each bed. Petit Hostel is not responsible for the loss of personal belongings.
  • If you lose your key, you can make a duplicate at the self check-in machines at the entrance of the hostels or ask our staff.

GROUPS

  • Any private room reservation or reservation of single beds for 8 or more persons shall be considered a group.
  • For bookings for more than 8 guests, Petit Hostel reserves the right to request from 30 euros per person as a deposit. The deposit will be taken through a pre-authorization on the credit card provided for the stay. The deposit will be returned to the credit card once the reservation has been completed and it has been verified that there is no damage to the accommodation and/or that there is no lack of material such as towels, sheets, comforters or blankets.
  • Group bookings of more than 8 people must be organized via email grupos@petithostel.com. Please, indicate the dates, number of guests and room preferences. Our Reservations department will contact you to indicate availability, prices and payment options.
  • Please note that Non-Refundable group bookings cannot be modified or refunded. Also note that 100% of the amount must be paid at the time of booking.
  • Group bookings with a Free Cancellation rate do allow for changes and returns, but these must be made 30 days before the arrival date. If you have made a group reservation and chosen a Free Cancellation rate, then you must advance 20% of the total price amount of the reservation at the time of booking and pay the rest 30 days before the arrival.

PROHIBITIONS

  • It is stricly forbidden the entry and/or the stay to any drunk person.
  • It is stricly forbidden the entry and/or the stay to any person with lack of cleanliness or poor personal hygiene.
  • It is stricly forbidden the entry and/or the stay to any person who provoques any disorder. We don't accept troublemakers.
  • It is strictly forbidden to smoke inside the accommodation. All of the rooms have smoke detectors.
  • It is strictly forbidden to use drugs inside the hostel.
  • It is strictly forbidden to consume alcohol both in the rooms and in the common areas. In Madrid there are hundreds of charming bars where you can have a drink.
  • It is strictly forbidden to take blankets, sheets, towels or any other item that belongs to Petit Hostel. The theft of those items may result in penalties from € 20.
  • It is strictly forbidden to stay at the hostel with pets.
  • It is strictly forbidden to bring in the rooms people who are not staying in the hostel.
  • It is strictly forbidden for 2 people to sleep together in the same bed. All beds at Petit Hostel are single beds.
  • It is strictly forbidden to hang laundry anywhere in the hostel, including your bed. You must use the dryer.
  • It is strictly forbidden to access or store electric scooters in the hostel for security reasons.
  • It is strictly forbidden to bring or store bicycles in any part of the hostel.
  • It is strictly forbidden to use the locker located in the common areas during long stays. Those lockers are designed for those guests who arrive before their check-in time or who need to leave the accommodation later than their check-out time. If necessary, only one extra locker per guest will be allowed.
  • In order to not disturb other guests, silence is requested between 12.00 am and 09.00 am.
  • Failure to comply with the accommodation rules implies the immediate expulsion from Petit Hostel. Depending on the severity of the incident (such as some kind of damage in the rooms), the expulsion could be accompanied by an economic penalty.
  • Petit Hostel reserves the right of admission to the accommodation.