Reservations at Petit Hostel can be made through this website and through the pages of Booking, HostelWorld, HostelClub, Expedia (+ other channels) or via the self check-in machine which is available at the entrance of our accommodation. Petit Hostel is not responsible for reservations made through any other way.
Reservations must be made by credit card. We accept American Express, Visa, Euro / Mastercard, Diners Club, Maestro and Red 6000 cards.
If the reservation has been made with our standard rate, the amount will be charged after the “3 days prior to arrival” period has ended.
For security reasons, Petit Hostel reserves the right, at any time, to ask guests to show the details of credit card by which the stay was paid.
In the event that you want to be in the same room as your friends, but you have made separate reservations, please contact our team by phone or email and we will do our best to have you all stay in the same room.
In the event that you have made your reservation through our website, by phone or by email, you can modify it only if you have previously chosen the Free Cancellation / Standard rate and by contacting the hostel directly. On the other hand, if you have chosen the Non-Refundable rate and paid for your reservation in advance, it will no longer be possible to modify it.
All modifications made with the Free Cancellation / Standard Rates are subject to the availability of the accommodation.
In the event that you have made your reservation through Booking.com, Hostelworld, Expedia or any other online platform, you can modify it if you have chosen the Free Cancellation / Standard rate by contacting their customer service directly. On the other hand, if you have chosen the Non-refundable rate and paid for your reservation in advance, it will no longer be possible to modify it.
If you have selected the standard rate, it is possible to cancel free of charge up to 3 days prior to the arrival date.
If you do not cancel within this deadline and do not show up at the hostel on the arrival date, you will be charged the full amount of the reservation on the card provided upon reservation.
Cancellations for reservations with a non-refundable rate will not be entitled to a refund of the amount previously paid.
Children under 18 years old staying at Petit Hostel must be accompanied by an adult.
Petit Hostel reserves the right to cancel without refund all reservations that do not meet this requirement.
Check-in is available for all reservations from 2:00 p.m. onwards
By law, we are required to request a passport or identity document issued by the government. Be sure to bring a photo ID to register your stay via the self-check-in machine.
Check-out can be done at any time before 12:00 h on the day of departure. Failure to comply with this rule will result in the charge of a new night on the card provided upon reservation.
In our accommodation there is no possibility of requesting a late check-out. Please respect the hostel's schedule to not affect other guests.
At the time of check-in, the self-checkin machine at the entrance of the hostel will deliver a personal and non-transferable access card to each guest. This access card opens the main door of the hostel, the room door, the guest’s individual locker and also makes all the services included in each bunk bed work. Petit Hostel is not responsible for the loss of personal items.
If you lose your key, you can make a duplicate on the entry machine by entering the code that you will find on the ticket you receive at the time of check-in. So that, we strongly recommend to keep it. In addition to being a receipt for the stay, it also contains important data such as our contact or Wi-Fi password.
For bookings for more than 4 guests, Petit Hostel reserves the right to request from 30 euros per person as a deposit. The deposit will be taken through a pre-authorization on the credit card provided for the stay. Unless there is any damage to the accommodation or missing material such as towels, blankets or bed linen, such deposit will not be taken any time.
Group bookings of more than 8 people must be organized via email email@example.com . Please, indicate the dates, number of guests and room preferences. Our Reservations department will contact you to indicate availability, prices and payment options.
Please note that Non-Refundable group bookings cannot be modified or refunded. Also note that 100% of the amount must be paid at the time of booking.
Group bookings with a Free Cancellation rate do allow for changes and returns, but these must be made 29 days before the arrival date. If you have made a group and chosen a Free Cancellation rate, then you must advance 20% of the total price amount of the reservation at the time of booking and pay the rest once the free cancellation period has ended.
It is strictly forbidden to smoke inside the accommodation. All of the rooms have smoke detectors.
It is strictly forbidden to use drugs inside the hostel.
It is strictly forbidden to consume alcohol both in the rooms and in the common areas. In Madrid there are hundreds of charming bars where you can have a drink.
It is strictly forbidden to bring in the rooms people who are not staying in the hostel.
It is strictly forbidden to stay at the hostel with pets.
It is strictly forbidden to use the locker located in the common areas during long stays. Those lockers are designed for those guests who arrive before their check-in time or who need to leave the accommodation later than their check-out time. If necessary, only one extra locker per guest will be allowed.
In order to not disturb other guests, silence is requested between 12.00 am and 09.00 am.
Failure to comply with the accommodation rules implies the immediate expulsion from Petit Hostel. Depending on the severity of the incident (such as some kind of damage in the rooms), the expulsion could be accompanied by an economic penalty.
Petit Hostel reserves the right of admission to the accommodation.